Our process

How We Work

No guesswork. No runaround. A clear, honest process that every client goes through — from the first message to the day you go live.

01
Discovery

The Discovery Call

The first step is always a free, no-obligation 30-minute call. This is not a sales pitch — it's an honest conversation about your business, your goals, and whether we're the right fit for each other.

What we cover:

  • What your business does and who your customers are
  • What you want the project to achieve (more calls? more footfall? online orders?)
  • Your timeline and any hard deadlines
  • Your rough budget range so we can suggest the right package
  • Any examples of work you've seen that you like or dislike

This call is free. You're not committing to anything. If we're not the right fit, we'll tell you honestly.

02
Proposal

The Proposal & Quote

Within 24 hours of the discovery call, you receive a written proposal. No vague estimates, no surprise additions later.

Your proposal includes:

  • A clear scope of work — exactly what we will and won't build
  • An itemised breakdown of the price
  • A realistic project timeline with milestones
  • Payment structure (100% upfront or 50/50 split)
  • What we need from you to get started

What you see is what you pay. Scope changes after approval are quoted separately — we'll always ask before we bill.

03
Build

Build & Review

Once the first payment is received, work starts. We build in structured stages and show you progress at each checkpoint — you're never left wondering what's happening.

How the build works:

  • We implement your feedback and flag any requests that fall outside the original scope
  • Regular WhatsApp updates so you're never out of the loop
  • Final approval sign-off before anything goes live

Your feedback speed = project speed. The faster you review and respond, the faster we deliver. We ask for responses within 48 hours to keep momentum going.

04
Launch

Launch & Handover

After your final approval and the remaining payment, we handle everything for go-live. You don't need to touch anything technical.

What happens at launch:

  • Full deployment to your domain (or we set one up for you)
  • Cross-browser and cross-device testing
  • Submission to Google Search Console for indexing
  • Handover of all credentials, source files, and assets
  • 30 days of post-launch support for bug fixes and minor adjustments

You own everything. Full IP transfer on final payment. All your code, files, and passwords are yours.

What if something goes wrong?

We're human. Occasionally something needs fixing after launch. Here's our honest policy:

  • Bugs on our end: Fixed for free, no questions asked, within 24 hours during the 30-day support window.
  • Change of mind: Treated as a new request and quoted accordingly.
  • After 30 days: We offer support retainers or per-update pricing — just ask.
Ready?

Start with a Free Call

No commitment, no sales pressure. Just a 30-minute call to see if we can help your business grow.

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